Refund policy

At Lehecka, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help with a simple and transparent return process.

Return Policy Overview

Return Window:
You have 30 days from the date you receive your order to request a return. We offer a 30-day no-questions-asked return policy to ensure a smooth and worry-free shopping experience.

Condition:
To be eligible for a return, items must be:

  • Unused

  • In the same condition that you received them

  • In their original packaging with all included accessories

Territorial Scope:
This policy applies to orders delivered within the United Kingdom.

Return Costs

Defective or Incorrect Products:
If your item is damaged, defective, or incorrect, Lehecka will cover the return shipping cost at no additional charge to you.

Change of Mind (Customer Remorse):
If you no longer want the item or ordered the wrong product, you will be responsible for the return shipping costs. Please note that original shipping fees are non-refundable.

Restocking Fee:
We do not charge any restocking fees (£0).

How to Return an Item

  1. Contact Us:
    Email us at info@lehecka.uk with your order number and reason for return. Our team will provide return instructions.

  2. Pack Your Item:
    Securely repack the item in its original packaging, including all accessories, tags, and documents.

  3. Send It Back:
    Once your return is approved, follow the instructions provided and drop off your package with the designated courier.

Refund Process

Inspection:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

Refund Timeline:
If approved, your refund will be processed within 7 business days, and the amount will be automatically credited to your original payment method.

Exchanges

The fastest way to receive a replacement item is to:

  • Return your original item
  • Place a new order once your return is approved

Contact Information

If you have any questions about returns or refunds, feel free to contact us:

Store Name: Lehecka
Operated by: PIRSELDO LTD (Company Number: 16199979)
Address: Unit 100a, Stevenson Road, Brighton BN2 0DF, United Kingdom
Email: info@lehecka.uk
Phone: +44 7537 134862

Customer Support Hours: Monday to Friday: 09:00 – 18:00 (London Time)